Your Scheduled Appointments
When you choose Tiny Tooth Dental to maintain your child's dental health, we promise to address your family's specific dental needs by setting aside time in our appointment calendar just for you. Because we are committed to promptly bringing our patients into the treatment room at the scheduled time, our expectation is that you will provide us the same courtesy. Dr. Joe often runs ahead of schedule, so keep in mind that if you are early, he can complete treatment sooner and your child will be finished more quickly. If you are late for an appointment, every effort will be made to provide possible treatment in the time remaining.
Occasionally situations arise that will require us to reschedule your appointment. We promise to call in advance and make every attempt to reappoint in a timely manner; we simply ask that should you need to cancel or reappoint, you provide the same courtesy. When a patient does not show for an appointment or calls to cancel the same day, the time that Dr. Joe or our hygiene department has set aside for treatment cannot be recovered and provided to another patient in need.
Remember, we are all in this together and in order to successfully monitor your child's dental health, we need your commitment to all scheduled appointments.
If you do not permit us the courtesy of a cancellation notice at least 48 hours in advance, your appointment is considered a broken appointment. All broken appointments generate a charge of $50 per patient. If you would like to reschedule a broken appointment, we require payment of the fee prior to being rescheduled. When an appointment is broken, all future scheduled appointments are also cancelled until the fee is remitted. We understand that some situations are beyond your control, and upon such an occasion, we will work with you to resolve any issues.
We know you will do everything within your power to keep your scheduled appointments, but should you need to cancel or reschedule, please call us 24 hours in advance and 48 hours prior if your appointment is on Monday. Our front office team will be happy to assist in rescheduling your treatment. If you cancel an appointment without notice, you will be charged the broken appointment fee if we are unable to schedule another patient.
We understand that our families lead busy lives and have partnered with Lighthouse 360 to provide courtesy texts/calls regarding your check-ups, treatment and scheduled appointments; however, keep in mind it is ultimately your responsibility to arrive for your dental visits. Because our office is often scheduling three to four months in the future, you will also receive a text/call two weeks in advance as a reminder of upcoming check-ups and operative treatment as well as the week your appointment is scheduled. If you miss your appointment and forget to contact us, please keep in mind that the broken appointment policy above applies.
Operative Appointments with Dr. Joe
Occasionally your child may need to see Dr. Joe for an extraction, simple filling or extensive treatment. If you are scheduled for an operative appointment, please bring only the child being treated. We allow parents and guardians in the treatment room with their child; however, the operatories are not able to accommodate additional siblings or family members. Please plan accordingly to ensure the doctor and assistant are not unduly distracted by extra attendees. If you are unable to make arrangements for additional family members and your children are not old enough to remain in the reception area unsupervised, you may be required to remain in the reception area with them.
Prime-time Appointments and Special Accommodations
We have several blocks of appointments times that are considered most desirable for parents and guardians. Morning from 9 am to 11 am, afternoon (after school) from 3 pm to 5 pm. If you miss one of these very valuable appointment times or cancel one without notice, you will be unable to schedule a future appointment during these hours and will be charged a broken appointment fee. Every parent or guardian with a child in school desires these appointment times and we do our best to ensure those who are considerate and responsible are rewarded for their efforts.
On occasion the doctor will accommodate a patient after hours or at the end of the day. If you miss your appointment for any reason, the doctor will no longer allow a special consideration unless it is an emergency. Dr. Joe is very compassionate and will often go out of his way to accommodate his patients; please be considerate of his time and ensure you are able to make the appointment.