Your Scheduled Appointments
When you choose Tiny Tooth Dental to maintain your child's dental health, we promise to address your family's specific dental needs by setting aside time in our appointment calendar just for you. Because we are committed to promptly bringing our patients into the treatment room at the scheduled time, our expectation is that you will provide us the same courtesy. If you are late for an appointment, every effort will be made to provide possible treatment in the time remaining. Occasionally situations arise that will require us to reschedule your appointment. We promise to call in advance and make every attempt to reappoint in a timely manner; we simply ask that should you need to cancel or reappoint, you provide the same courtesy. When a patient does not show for an appointment or calls to cancel the same day, the time that Dr. Joe or our hygiene department has set aside for treatment cannot be recovered and provided to another patient in need. Remember, we are all in this together and in order to successfully monitor your child's dental health, we need your commitment to all scheduled appointments.
We understand that our families lead busy lives and have partnered with Lighthouse 360 to provide courtesy texts/calls regarding your check-ups, treatment and scheduled appointments; however, keep in mind it is ultimately your responsibility to arrive for your dental visits. Because our office is often scheduling three to four months in the future, you will also receive a text/call two weeks in advance as a reminder of upcoming check-ups and treatment as well as the week your appointment is scheduled. If you miss your appointment and forget to contact us, please keep in mind that the broken appointment policy below applies.
We have two blocks of appointments times that are considered most desirable for parents and guardians. Morning from 9 am to 11 am and afternoon (after school) from 3 pm to 5 pm. If you miss one of these very valuable appointment times or cancel one without notice, you will be unable to schedule a future appointment during these hours and will be charged a broken appointment fee. Everyone parent or guardian with a child in school desires these appointment times and we do our best to ensure those who are considerate and responsible are rewarded for their efforts.
We know you will do everything within your power to keep your scheduled appointments, but should you need to cancel or reschedule, please call us 24 to 48 hours in advance. Our front office team will be happy to assist in rescheduling your treatment.
If you do not permit us the courtesy of a cancellation notice, your appointment is considered a broken appointment. All broken appointments generate a charge of $50 per patient. If you would like to reschedule a broken appointment, we require payment of the fee prior to being rescheduled. When an appointment is broken, all future scheduled appointments are also cancelled until the fee is remitted. We understand that some situations are beyond our control and upon such an occasion we will work with you to resolve any issues.